BUSINESS PROCESSES
LAWRENCE, H. Andrew. Managing moments in time. The green sheet, December, 2002. pp.3-6.
In the light of recent cover-ups and mismanagement of finance companies, this article outlines a new strategy for protecting e-business from fraud, loss and litigation.

MACIVER, Kenny. The BPO bounce. Information age, January, 2003. pp.39-41.
Demand for business process outsourcing is reinvigorating and changing the structure of the IT services market.

CONTENT MANAGEMENT
FORD, Piers. Content management: look before you leap. Computing, 16 January 2003. pp.29-34.
The business world is being deluged by electronic data. This article attempts to map out the right strategy for delivering content management. Includes two short case studies on content management at the RSPCA and at the insurance broker, Willis.

FORD, Piers. Content management: understanding the law. Computing, 23 January 2003. pp.32-33.
Make sure your content management policy complies with RIPA and the Data Protection Act.

GREEN, Chris. Content makes a comeback. Computing, 5 December, 2002. pp.37-8.
Reports on how content management has found a new role since the dot com boom.

DATA CAPTURE
Balancing accounts. Document manager, November/December, 2002. pp.38-9.
Newly merged Halifax Bank of Scotland (HBOS) faced major challenges in data management, culminating in an automatic data entry solution that processed a million forms in a day.

DATA PROTECTION
The gap in enterprise data protection. Storage, December, 2002. pp.25-8.
A white paper supplied by Sunbelt Software looking at Double-Take that creates and maintains and up-to-date copy of production data on a high availability or disaster recovery server.

DIGITISATION
FORD, Piers. Out of time. Information world review, January, 2003. pp.11-12.
Contrary to popular opinion, recordable media and the technologies that access them become obsolete quite quickly and so companies must act now to keep vital data safe.

DOCUMENT IMAGING
Peterborough Hospitals NHS Trust has saved space equivalent to two miles of shelving. The Green sheet, November, 2002. pp.10.
Short case study of how OnBase electronic document management system has been used in an NHS Trust to improve document handling, storage and retrieval.

DOCUMENT MANAGEMENT
BAILEY, Ashley. Eve of destruction. Document manager, November/December, 2002. pp.29-31.
Do UK organisations really understand the legal implications of electronic document management and how to protect their businesses from suffering the same fate as WorldCom and Enron? Most UK businesses are suffering from ‘e-ignorance’.

COULSON, Crispin. Risky business. Document manager, November/December, 2002. p.40
Investigates recent legislative changes that make managing risk more important than ever for financial institutions – and which, at the same time, open a potential new market for EDM solutions providers.

TYLER, David. Changing the rules. Document manager, November/December, 2002. pp.32-4.
Interview with John Robinson of Meridio whose DM/RM product won first prize in the document management product category at last year’s IM Awards. Explores what has been happening since then, benefits of integrating DM and RM, changes in the industry and Microsoft’s influence of these changes.

DOCUMENT SCANNING
McCRACKEN, Campbell. On a wing and a prayer. Knowledge management, December/January, 2002/3. pp.12-14.
Case studies of BancTec Plexus and high-speed ticket scanning and Enigma for use in customer service management at easyJet. In the airline industry customer service is a major initiative.

INTERNET
GREEN, David. When the Web starts thinking for itself. Information world review, December, 2002. pp.37-8.
To start with, the semantic web will tag documents so search engines know what information they contain. But soon it will automatically process data intelligently – or, in other words, the web will begin to think.

MCGOVERN, Gerry. A new class of search. Information world review, December, 2002. pp.49-50.
In the impatient world of web browsing, classification is king – choose the wrong terms and your site will be relegated to being just another also-scanned. A solutions is card sorting, a systems that’s as close as it gets to users picking terms.

KNOWLEDGE MANAGEMENT
RALPH, Libby. Is knowledge management past its ell-by date? Managing information, December, 2002. pp.41-2.
Suggests that knowledge management as a ‘one-size-fits-all’ packaged approach is no longer feasible for many organisations but that does not mean to say that knowledge management is of no use at all – far from it. But processes, technology and environment, not to mention the human element, are key.

LAPTOP COMPUTERS
JACK, Rodney. Spotlight on laptop computers. What to buy for business, No.261, December, 2002. pp.4-55.
Performance helps but do not disregard reliability, security and end-user mobility in the quest for a durable laptop. Reviews the product range of laptops and offers a step-by-step guide to how they work, what they do, what they can offer and whether they are right for you. Comparative tables and chart provide ‘Best buys’ and ‘Recommended’. [We are unable to supply a copy of this item.]

MICROGRAPHICS
HADEN Chris. Combining archive media. The green sheet, December, 2002. p.22.
Looks at why customers are going digital but keeping COM. One of the reasons is that COM is a familiar long-term archive, but there are other reasons.

How are the US roll-ups and take-overs doing? The green sheet, December, 2002. pp.14-19.
Round up of company news from the micrographics industry across the Atlantic.

Jacket systems. The green sheet, December, 2002. pp.7-11.
Several short items relating to microfilm jacket systems which still have a place alongside the new technology; includes case studies at Companies House and for patient records.

MULTIFUNCTION MACHINES
FORDHAM, Eric. Fully featured for smart imaging. Business equipment digest, January, 2003. p.29.
Designed for home or small business use, this latest digital photo all-in-one matches high quality to high functionality.

HARNETT, Julie. Ensuring good value with a digital imaging strategy. Business equipment digest, January, 2003. p.31-4.
Digital imaging with multifunction document processors connected to networks is changing business process but making the right sized choice needs careful homework.

Toshiba launches entry level copier/printer/scanner. Business equipment digest, January, 2003. p.16.
Two new multifunction machines from Toshiba which are ideal for the SME and SoHo user – and both have the added advantage of Desktop Document Manager software.

PERIPHERALS
CLAPPERTON, Guy. Unravelling peripherals. What to buy for business, No.261, December, 2002. pp.56-63.
Covers storage, power management, modems, keyboards and mice, PDAs, digital cameras, displays, mobile printers, networking, graphic/sound cards, speakers and supplier details.

PRINTERS
FORDHAM, Eric. Switching to colour without penalty. Business equipment digest, December, 2002. p.16.
Looks at the new Aficio 1224C and 1232C Mono priced multi-tasking document servers that delivers colour documents without typical multi-colour costs is claimed to be a breakthrough in office colour imaging.

Special report on printers. Computing, 12 December 2002. pp.41-56.
Articles cover laser printers, multifunction machines, the true cost of printing and keeping running costs down, colour printing and how to choose the right printer for your business.

RECORDS MANAGEMENT
ASPINALL, David. The changing role of records management. The green sheet, November, 2002. pp.12-13.
Before you can hope to implement any sort of records management system, you must get the boss on your side – and, at the same time, understand his point of view.

ASPINALL, David. The changing role of records management. The green sheet, December, 2002. pp.12-13.
Picking your target is the heading of the fourth part of this series. Covers listing relevant sources, identifying requirements and cataloguing the results. Also looks at creation, management, access and disposal of records.

BROWN, Andrew. Records of the Metropolitan Police service. Records management bulletin, No.111, December, 2002. pp3-6.
Gives a brief history of the Metropolitan Police before going on to discuss the change from paper records to computerisation of the registry system which had been established in 1882. Looks briefly at the storage and management of records today.

Electronic archive gets access to transport files moving. The green sheet. November, 2002. pp.16-17.
Case study of how a German logistics company has switched to electronic archiving with Agfa’s Digital File Office and benefited from time and cost savings.

TABBNER, Anne. The paperless office myth. The green sheet, November, 2002. pp.14-15.
The 1970s held out a future of paperless offices but it has not materialised. Indeed research indicates that as much as 94 per cent of all information is still paper based.

Trends and preferences in records management. Records management bulletin, no.111, December, 2002. pp.14-15.
What has the paperless office not materialised? Each organisation has different records management criteria but there are many common factors: who uses the archives? Where are they held? What kinds of records are they?

STORAGE
TRIPP, Jon. Need a business life preserver? Document manager, November/December, 2002. pp.16-18.
Explains how Reference archiving, a new approach to digital preservation, is central to any business continuity strategy.

IM@T Online February 2003