June - July 2010

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Tackling the online accessibility challenge. Increased legislation and enforcement makes it critical for companies to ensure that their websites are accessible, particularly to the visually impaired. The content and services available on websites are also critical and here the author deals with accessibility issues associated with PDF documents, especially in the context of high-volume, transactional statement providers. Jeff Mills
Finding your voice quickly when you need it! Finding the relevant conversation amongst a myriad of voice recordings is difficult and time consuming. Here, Nigel Cannings describes an emerging technology that allows these recordings to be indexed reliably and searched for relevant content in the same way other files are searched. Nigel Cannings
Ten things IT should be doing to manage unstructured data—but isn’t. Create and complete a ‘to do’ list that reduces the risk of unstructured data loss. David Gibson
The fourth mobile service. Mobile communication has become a cornerstone of business over the past decade. But why do so few organisations look beyond email, voice and SMS? Why is instant messaging either not used at all or left for ad hoc user adoption? Either way it is almost exclusively relegated to internal PC to PC communication, despite the growing focus on enabling the mobile workforce. Tim Rea