CONTENTS | December 2011- January 2012

December 2011—January 2012

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SharePoint 2010 as a Web delivery platform. Where is SharePoint at its best as a web delivery platform, and when should SharePoint be deployed and used as a fully-fledged WCM platform? Here are the business scenarios where SharePoint 2010 WCM really does make sense.William Saville
Web customer experience management: more is not enough in 2012. 2011 was the year of MORE, with businesses expanding their digital footprints to include blogs, social media channels, mobile sites and apps. With the digital landscape set to get ever more complex, managing the quality of the online customer experience will be a key focus in the year ahead. The adoption of multi-channel governance tools and processes will enable content marketing to take a big step towards success in 2012. Simon Lande
The six gotchas of disaster recovery. While much of disaster planning revolves around all-important data back-up and recovery processes offsite data back-ups are no magic solution for disaster recovery. There’s a lot more to the story. There are many factors that can complicate the recovery process if businesses aren’t careful. Here are six of the biggest issues organisations may face as they plan for continuity. Philip Lieberman